ASSIGNMENT 1



Yesterday, my classmates and I decided to visit callbox and planned to have an interview but they were to busy to face us but they promised to send a mail that would answer the questions we wanted to ask, but unfortunately they did not comply with their promised. today, June 25,2009 We decided to conduct another interview to CONCENTRIX. We are very glad because they did not hesitate to accept us to conduct an interview with their company.


Company Profile:

Concentrix maximizes the long-term value of our clients' customers with solutions that support the entire customer lifecycle and provide a high return on investment. And, by delivering from our locations in Asia, Latin America, and the United States in 12 major languages, we give our clients the global reach essential for business success. Our results: satisfied clients, some with relationships of 12 years or more.

Putting customers first for relationships that last. Quality customer service, attention to detail, and an excellent return on investment. It's what our clients and their customers experience every day.
Delivering from 25 world-wide locations, in 12 languages, and supporting over 14 million interactions a year, we treat your customers with the utmost care. And that means longer-lasting, more valuable business relationships for everyone.


Best practices in IT/IS:

Constantly Evolving - their system is constantly evolving if their is a bug in their system they are willing to accept knowledge from their workers, they implement leveling in the maintenance of their system.

level 1 - The help desk, they are responsible for repairing, installing, trouble-shooting of their computers. they are also responsible for the user-configuration adding username,access, restrictions and the their site. They implements and supports PC applications such as word processors, spreadsheets, database management systems, e-mail and other desktop applications. Evaluates, installs and supports PCs and various printers, graphics and storage peripherals, and potentially trains new users. Can troubleshot hardware to the board level. Supports the help desk environment fielding desktop application questions

level2 - The Network Specialist, responsible for deeper aspect of trouble-shooting and they are the mentor of the level 1.

level3 - The Senior Network Specialist, responsible for configuration of servers and management access they are also responsible in suggesting upgrades.

Teamwork - they believe in the concept of teamwork in which each person contributes with different skills and Express his or her individual interests and opinions to the unity and efficiency of the group in order to achieve common goals.

Customer Satisfaction - At Concentrix, they deliver knowledge-based services that have one measure of success.




















Reference: http://concentrix.com/about.html


You can visit my blog for some evidences in the said assignment:

http://last-exile09.blogspot.com/